Frequently Asked Questions

Everything you need to know about shopping with Horbäach

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US, while express shipping options are available at checkout for delivery within 1-2 business days.

What is your return policy?

We offer a 30-day return policy on all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, orders are processed quickly. You can cancel or modify your order within 60 minutes of placement by contacting our customer support team.

Are your materials sustainably sourced?

At Horbäach, we are committed to ethical fashion. We prioritize organic cotton, recycled fibers, and transparent manufacturing processes to minimize our environmental footprint.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.