Returns & Exchanges

At Horbäach, we want you to feel confident in your style, which is why we offer a 30-day hassle-free return policy for all unworn and unwashed apparel. If your new fashion piece isn't the perfect fit, we are committed to making the exchange or refund process as seamless as possible.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack the items in their original packaging with all designer tags still attached to ensure your return is accepted.

3

Label and Ship

Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the items, your refund or exchange will be processed within 5-7 business days to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing